From: Denise tumalty
Sent: 14 December 2006 17:01
To: Paul Marinello
Subject: Re: query


hi paul,

I recieved the shower part this morn, i just wanted to say what wonderful service you gave and the prompt delivery was fantastic. You have saved my bathroom, i thought i would have to rip off all the tiles , so thankyou once more.

have a great christmas

Denise x

From: Trevor.Marsh
Sent: 04 November 2006 14:31
To: Liam Corrigan
Subject: Thank you[Scanned]


I wish to thank you for your quick response to my problem of no hot water from my shower.

In the course  a couple of days you diagnosed my problem from my discription, you suggested the remedy, you took my order and the next day I recieved the part. The shower is now working perfectly well.

I am very impressed in your service.

thank you

have a great christmas

Trevor  Marsh 

From: iscali
Sent: 05 November 2006 16:16
To: mail@showerdoc.co.uk
Subject: Excellent!

Hi ,

 Just thought I'd send a quick email to say how happy I am with the carbon bushes you sent for my Shower.

I fitted them easily and the Shower (which must be over 25 years old!) started working again!

I really thought i'd need to buy the whole motor assembly; in fact, most of the plumbers i talked to suggested i have to get a new shower!

 I'm so glad that i found your website and would like to that you for being able to supply exactly what i needed - Great stuff!

  best wishes

Andy Fink

From: John Wallace
Sent: 24 October 2006 23:15
To: Liam Corrigan
Subject: Re[2]: mira essentials shower part

Thanks. part arrived and fitted.
It was as easy as you said especially when I rescued an 'O'-ring from the old fitting to make the new fitting water-tight!!

Leaving the wires attched to the old bit and transferring them one at a time is a stroke of genius.

Thanks

John

From: Leonard.Brown
Sent: 17 October 2006 18:16
To: George
Subject: RE: Triton Opal 10.5k

George

Firstly I would like to thank you for your prompt reply and for the various fault diagnosis procedures. I was able to rectify my fault with your first method. As soon as I saw this I knew were my problem laid. 2 months earlier I had my kitchen taps replaced this involved the plumber turning of the water from the main valve. By me turning it by one extra evolution was sufficient for the low pressure indicator to go out.

I would like to thank you again for your technical knowledge and advice and also the fact that even if I had to buy the suspected parts they were very reasonably priced.

Thanks again

Len

From: Minky
Sent: 15 October 2006 18:16
To: Liam Corrigan
Subject: Re: Triton Jade Shower

Dear Liam

Many thanks for sending the shower part through, a friend just fitted it and now my shower works! excellent service, thanks SO much!

I'll definitely be recommending this site to other people

thanks so much!

Jenny Noad

From: Diana Berry
Sent: 13 October 2006 20:31
To: feedback@showerdoc.co.uk
Subject: The wonderful Liam

Our shower stopped working for no apparent reason so I called in a local plumber who took it apart, said the motor had burnt out and that we'd need a new shower plus new wiring and pipes and possibly a new cistern in the loft. He sent a quotation for £760.

I decided to try to get an identical replacement for our existing shower so that the pipes, wiring etc would not need to be replaced and put the name of the manufacturer of our shower into Google  and up came the "Shower Doctor".

I sent an email asking for advice and explaining that the plumber had said there was a lot of black dust in the shower casing and asking how much a new motor would cost. Extremely quickly back came a reply suggesting that maybe we didn't need a new shower - it might just be the brushes that were worn down and not connecting with the armature on the pump. This may as well have been Chinese to me as I know precisely nothing whatsoever about plumbing but Liam suggested I tested the brushes and told me exactly how to do that. I even had to ask him how to take the casing off the shower as I had no idea!!! But he was extremely helpful and didn't make me feel like an idiot!!  Once I'd got into the case I still couldn't work it out at all and sent an email thanking Liam for his help but saying I felt I was going to have to find a plumber to do it. Back came an email full of encouragement telling me not to give up and that I could do it! I then discovered I'd had the diagram the wrong way up - how embarrassing!!! So I tried again and much to my amazement (and some pride!!), after doing what Liam had suggested the shower worked thus proving (apparently) that the motor was ok and it was just the brushes that were worn and I could buy replacements for £19.98 including postage. This was at 3.30 p.m. yesterday and they arrived this morning!!! Then I had to attempt to fit them. I put it off for as long as possible as I had visions of water everywhere and the house floating off down the street but eventually plucked up courage and following the very detailed instructions Liam had sent me I actually managed to fit the new brushes and THE SHOWER WORKS!!!!!

This is a small miracle and I would never have dreamt in a million years of attempting something like that without Liam's encouragement. I feel really happy to have succeeded and even happier to have saved £740!!!

Throughout all this Liam was patience itself expalining everything in the minutest detail and with much good humour!

I couldn't praise him enough - and he's restored my faith in human nature knowing that not everyone is out to rip off unsuspecting members of the public.

Thank you Liam - you're an absolute star!!

Having read previous messages of feedback and needing help to repair my shower, I thought I would try you for service and see whether or not the feedback was in fact true.

I am absolutely delighted with the service received---thank you George for your email and for recommending the part needed and to Paul for dispatching the goods.

The flow/stabilizing valve arrived within 48 hours of ordering and despite my being technically challenged, I was able to fit the part.

My family will be well chuffed and smelling clean again!

Thank you Mr Shower Doc.

Kevin Golledge

From: Diana Berry
Sent: 12 October 2006 15:46
To: Liam Corrigan
Subject: Re: Showerforce Regal

Well, I said it before and I'll say it again - you're a star!!!

I didn't like to keep emailing you but thank you so much for not giving up on me!!! If you knew me you wouldn't be surprised when I tell you I was holding the diagram upside down!!! LOL!!!

Anyway I tried pushing the brushes into the motor and to my absolute amazement when I switched the power back on it started working again!!! So it must be the brushes rather than the motor. Phew!!! So I can get new brushes for £17.63 and that rubbish plumber was going to charge me £760!!!!

I really don't know how to thank you enough - you've been terrific and I'm just so grateful to you.

So do I just order the new brushes then? I don't think I'm going to be able to fit them myself though, am I? I'm useless as you'll have guessed when I told you I had the diagram upside down!

Thank you a million times for all your help!

From: Jon Lillywhite
Sent: 11 October 2006 20:01
To: feedback@showerdoc.co.uk
Subject: Triton Opal 10.5Kw

Excellent service,,,

I phoned for advice. My shower turned itself off when the double-element setting was chosen, but worked on the summer-heat and cold settings. The advice was that that the fault could be on either the power PCB or the control PCB, but was more likely to be the power PCB.

A visual inspection had revealed nothing obvious so I ordered the power PCB late afternoon last Saturday. The part was delivered Monday morning!

Unfortunately I was away from home for a couple of days, so fitted it this afternoon and problem fixed. The only delay was me!

Thank-you for your excellent service.

Peter Lillywhite (Croydon, Surrey )

From: lee molyneux
Sent: 09 October 2006 08:46
To: feedback@showerdoc.co.uk
Subject: Excellent service!

Shower doctor,

Just a note to say how excellent you have been. All round fantastic knowledge, service and manner. I wouldn't dream of looking anywhere else if I have a problem in the future!!

Thanks again.

Lee Molyneux

From: Adrian Leach
Sent: 04 October 2006 09:16
To: info@showerdoc.co.uk
Subject: Thanks...

Hiya,

Just a quick email to thank you for an excellent service...next day delivery. Your operator was very knowledgeable and service was second to none.

Many thanks once again

Adrian Leach

From: Mike Redwick-Jones
Sent: 27 September 2006 19:30
To: feedback@showerdoc.co.uk
Subject: Triton T80[Scanned]

Phoned with a problem.

They identified the problem.They told me what I needed & sent me the part complete with 'idiots guide' how to fit it.It arrived next day and the fitting instructions were very straight forward. I now have a working shower and a happy tenant.
How good it that !

Thanks very much Shower Doctor.

Mike Redwick-Jones

From: Andy MacAlister
Sent: 26 September 2006 12:46
To: feedback@showerdoc.co.uk
Subject: Repair kit[Scanned]

Just a note to say thanks for your help in mending my New Team shower. I e-mailed you about there being a lack of pressure coming through; I was sent a couple of options of either a new pressure equalizing valve (which isn't very cheap!!) or a repair kit. The repair kit didn't look as though it would do much as it was only a couple of o-rings and rubber discs, but after fitting them it's like I've installed a brand new power-shower! Thanks for your expertise and helpfulness in not trying to rip a customer off by advising the most expensive option (as I'm sure some others do), will definitely use you again if I get any more problems

Thanks again,

Andy MacAlister

From: PriceyBoy
Sent: 19 September 2006 12:45
To: feedback@showerdoc.co.uk
Subject: Customer service[Scanned]

Knowledgeable staff with first class telephone manner.
Correct Mira SupaJet part delivered when you said it would be.
Reasonable price.
Part fitted.
Shower works.
Perfect.

From: Gary & Andrea Brewin
Sent: 11 September 2006 20:45
To: mail@showerdoc.co.uk
Subject: Feedback[Scanned]

Hi Guys

You will never get one of them,my wife said,when the flow knob on our 17 year old mira shower broke.A couple of minutes on your web site on a Sunday evening,1 easy order,& said part arrived Tuesday morning.Result 1 very happy (& clean) wife.  Brillant service,Thanks Gary

From: Nils
Sent: 11 September 2006 15:15
To: Liam Corrigan
Subject: Re: Mira Sport 8.5kW (1996-ish)[Scanned]

Thanks, Liam. You were shut 'cos of the Bank Holiday . (Holidays, eh? I remember them....) I was just being dumb. So I rocked up next morning, the lad with the metal tattoos reckoned valve-thingy too, sorted us one out in about eight seconds. Back home, kitchen table surgery on the unit, back on the wall, bish bosh, job done. Even managed to get our kid to have a shower when he came back for lunch, which was nice (well, for the rest of his class, anyway). I wouldn't try getting a plumber out in that time. Or at that price. Thanks again, first class operation you've got there.

Andy at TollX

From: steve ridout
Sent: 26 August 2006 21:15
To: feedback@showerdoc.co.uk
Subject: shower spares[Scanned]

Ref o/n 51982
New brushes received today, already installed and shower working like a dream. You have saved me over £60 as Mira would only sell a complete new pump!
Excellent service. Many thanks

Steve Ridout

From: philip martindale
Sent: 24 August 2006 11:46
To: feedback@showerdoc.co.uk
Subject: impressed.[Scanned]

My electric shower broke yesterday morning. I emailed the shower doc at 10 am. I read the reply and diagnosis at lunchtime, then ordered the part by phone, a new PRD costing just over £10 for 2 including postage and VAT it arrived by 9am this morning with instructions. My shower is now fixed at 10am. It would have been quicker but i went for a haircut at 9:05. I have minimal diy skills but found the job straightforward.
thanks very much.

philip

From: Jeff
Sent: 15 August 2006 12:46
To: feedback@showerdoc.co.uk
Subject: Gainsborough Impulse[Scanned]

Shower Doc,

Thanks for an excellent, fast, friendly and helpful service.  Part arrived next day. I saved £200+ through fixing a minor fault on my shower myself

Kind Regards.    

Jeff Green

From: Mike Mingay
Sent: 07 August 2006 08:45
To: feedback@showerdoc.co.uk
Subject: Excellent[Scanned]

I had a leaky shower and got excellent and fast advice several times. Its so refreshing to get free good, friendly advice from people that obviously know what they are talking about without demanding something in return.

Brilliant!
Your site is on my favourites and I will have no hesitation in recommending you to others.
Best regards

Mike

From: micheal
Sent: 02 August 2006 12:30
To: mail@showerdoc.co.uk
Subject: invoice[Scanned]

Hello there,

Yesterday, i ordered a replacement part for a shower and I'd like to say how delighted I am to have recieved it in less than 24 hours coming from Scotland to London! Brilliant.

There is one thing I'd like to get please which is an invoice or receipt. My order number is 49860. The part I ordered was a triton biarritz 2 sprayhead holder.

Once again many thanks for the great service!!

yours sincerelys

Micheal O' Shea

From: Lee Myers
Sent: 02 August 2006 07:01
To: mail@showerdoc.co.uk
Subject: Shower pump[Scanned]

Just like to say thanks for the speedy delivery of my Newteam shower pump.  Very surprised when it was delivered on Tuesday having only been ordered Sunday night.

Will use again and recommend.

Many thanks

Lee Myers

Garmouth Moray

From: neil
Sent: 03 August 2006 13:15
To: feedback@showerdoc.co.uk
Subject: excellent service[Scanned]

Shower Doc

excellent service . E-mailed Shower Doc to see if they could help me find out the fault on my Triniton jade shower . Thet said it sounds like the solenoid and showed me how to test it . tested and the Solenoid was faulty .

Ordered a new Soleniod , and it came today , day after i ordered ,  fitted it and the shower is working again .

Shower Doc many thanks for your help

thank you

neil

From: Duncan, Myke
Sent: 17 July 2006 15:46
To: feedback@showerdoc.co.uk
Subject: Replacement T80 stabiliser valve[Scanned]

Dear Showerdoc,

          Just wanted to say thank-you for the excellent and speedy service. I ordered the part on a Wednesday, and it was with us on Thursday next day. While I had to get the whole unit, as the leaky vacuum valve was inseparable, this has just shown us how far gone our original part was. The whole shower is now a lot quieter, more powerful and hotter than it has been for a long time.

          Many thanks again, and I will certainly recommend you to anyone I know who needs a spare part.

Cheers,
Myke Duncan.

From: peter robinson
Sent: 19 July 2006 16:16
To: feedback@showerdoc.co.uk
Subject: mira sport shower[Scanned]

Just to thank you for your help in purchasing and fitting a part on a mira sport shower,I had problems with the low pressure light coming on and the shower not working ,thought I would have to buy a new shower,after a phone call to the shower doc the part I needed was identified and the next day I received it in the post.I e.mailed and asked if the part was easy to fit and received instructions straight away which were easy to follow the part was fitted in a matter of minutes(we are no plumbers).

One problem I did have though,and it was no fault of Shower Doctor,is that the new unit didn't have a washer on the part that connected to the water supply,and I didn't realise till the water was turned on,all I had to do though was use the washer from the unit I was replacing.
A great service from Shower Doctor, quick to e mail,helpful on the phone,and saved us a lot of money,Thank you very much.

From: Simpson, Wayne (IPTS)
Sent: 17 July 2006 10:01
To: George
Subject: Thank you.[Scanned]

George and all the staff at ShowerDoctor,

Thank you for a very prompt response and very accurate details.  I ordered the part you suggested on Wednesday, It arrived on Friday and I fitted the part as per your description on Sunday.  It work perfectly!! 

It was a very simple process, from getting in contact with you to resolving my problem, and I would feel very comfortable to use SHOWERDOCTOR again should I have any issues.

Thank you for a great service - we need more companies in the UK to follow Showerdoc's example of customer service.

Thank you

Wayne Simpson

From: Simon Heidi
Sent: 08 July 2006 12:15
To: feed back@showerdoc.co.uk
Subject: Fantastic Service[Scann ed ]

Re: Invoice 48071

Dear Shower Doctor

I would just like to say how fantastic your service is. Our shower broke at 16.30 on Friday 7 July, so a search ed the internet and found your site.

We locat ed the part we requir ed with ease on your website and spoke to a very helpful gentleman who process ed our order.  He advis ed us that our order would be despatch ed 1st class that evening.  We thought yeah right and expect ed to receive delivery mid week.

To our surpirise it arriv ed next day (Saturday) 1st class.

Part fitt ed and shower WORKING !!!! 

Not even a plumber could  provide a service like that and it would have cost alot more than £9.40.

So THANKS Shower Doctor, we would certainly reccommend you especially to our plumber friend.

Thanks again, I can now go and have a shower.

Mrs E H Calvert

From: Gary
Sent: 08 July 2006 10:16
To: George
Subject: RE: meynell v6[Scanned]

George,

I was unable to get any box keys at B&Q or homebase so ended up getting a 17mm oil sump remover from Halfords for your future reference.

My I also complement The Shower Doctor Ltd for its levels of service I have received from all my queries and the speed of delivery of the items I ordered.

I will definitely recommend you to my friends and family and it has been a joy to deal with your company.

Can you also pass on my thanks to Liam .

I hope I won't have any further problems with our showers but if I do I know who to call.

Thanks again

Gary Parsonage

From: Kevin Louis
Sent: 04 July 2006 10:31
To: Liam Corrigan
Subject: RE: wickes thermostatic mixer v/v[Scanned]

Hi Liam,

             Just a quick to say new head assembly has arrived (after only two days) fitted and working superb. I would like to thank you for your excellent service. I have been around all my plumbers merchants, petrol and time with no luck just an alternative of spending £250.00 but a quick note you with a brief description and £40.00 later I was sorted. What a fantastic job you did for me. I will not hesitate to recommend you and your company to all.

Thank you

Kev Louis

From: burkes
Sent: 30 June 2006 12:45
To: feedback@showerdoc.co.uk
Subject: feedback following order.[Scanned]

Short note to thank the Shower Doctor for excellent next day service in providing a couple of much needed parts.

As a guest house we have 6 electric showers which take some hammer from guests and inevitably parts are broken. Previously we would have to buy whole items for one particular part but now we have found The shower Doctor life is going to be alot easier.

If I were you Mr Shower Doctor I 'd contact as many B&B's as is possible as you'd be in demand. There are a couple in our town that I'll pass your website info to.

Thanks again.

From: Nigel McGonigle
Sent: 01 July 2006 10:30
To: feedback@showerdoc.co.uk
Subject: Thank you[Scanned]

Thank you. I would not have believed that I could have fixed my shower so economically or quickly had it not been for your web page. I joked with your staff that if he were to run out and post it first class I would have it the next day (in Northern Ireland ).  Well, It's now 10am the morning after I ordered it and I've the shower fixed. Unbelievable service and all for a tenner! I salute you for your efficiency.

Nigel McGonigle

From: L Renfree
Sent: 27 June 2006 18:31
To: Liam Corrigan
Subject: BC Sanitan[Scann ed ]

Dear Liam,

The spindle arriv ed yesterday and it all went together like a dream.

I re-install ed the shower without a hitch or a drip.

Thank you for all your help.  I had so many men telling me that it was not repairable that it has given me great delight to prove them all wrong.  

Nothing like a stubborn woman!!!

Cheers,
Laura

From: Koyesur Chowdhury
Sent: 26 June 2006 12:16
To: feedback@showerdoc.co.uk
Subject: A Happy Customer![Scanned]

Dear Shower Doctor

I would like to thank Mr Paul R (receipt no.47082) for his excellent technical support and service, He identified my problem straight away and told me which part i needed, which also to my surprise was great value for money and the item was recieved the next day!

Overall...A Great service...No Cowboys!!!

Thank you!

K Chowdhury

From: helnick2004
Sent: 13 June 2006 18:31
To: feedback@showerdoc.co.uk
Subject: triton T80 receipts 45976,46226.[Scanned]

Thanks for the fantastic service.

Our Triton T80 shower is nearly 20 years old and developed a leak and this caused the solenoid valve to breakdown.I thought that the parts would now be obsolete,and was looking at a replacement shower.I sent the information to your site and it came up with the new part numbers.I then phoned and ordered the parts,which came the next day.

From: Rowe, Derek
Sent: 22 May 2006 13:01
To: mail@showerdoc.co.uk
Subject: Another happy customer[Scanned]

Dear Showerdoc,

I have to say that when I phoned you last week I had just about given up trying to find a spare for my shower.  I knew that the spare would cost only about £20 and would have saved me £200+ plus a plumbers fees and possibly some re-tiling.

Everyone I had spoken to previously (various plumbers merchants and "specialists") had told me that they neither stocked the parts nor even knew where to find them.  Even the manufacturers, Gummers, were unable to help me...

When I spoke to your advisor they instantly knew what I wanted and could even describe it so I was confident you had the right part. Delivery was quick and the fact that the part came with instructions as well proves that you understand your customers needs.  I quickly had the shower fixed and am the hero in the eyes of my family - all down to you.

If I have similar problems again, or know someone in a similar predicament, your name will be first on my list.

Thanks again.

Derek

From: Laurence
Sent: 19 May 2006 22:01
To: mail@showerdoc.co.uk
Subject: Excellent Service[Scanned]

I ordered shower brushes from you on Wednesday and they arrived today complete with fitting instructions.

Telephone conversation I had with your engineer was very helpful, not patronising in any way.

I will definitely use you again and will be recommending you to friends and family.

Thanks again

Laurence

From: Thompson, Alex J
Sent: 18 May 2006 14:46
To: feedback@showerdoc.co.uk
Subject: Many thanks!

Hi,

I had a problem with my electric shower, it was running completely cold and I had no idea why. I e-mailed for help and got good advice (from George) on what might be wrong along with part numbers of possible replacement parts. I checked out the shower with a multimeter (with the help of the advice page on the website), and then ordered the required parts online on Monday evening. I got the parts on Wednesday!

I fitted the parts in less than 20 minutes and now we have a hot shower again!

Thanks for all your help! Will definitely recommend you to friends, and you will be my first port of call for any other shower-related issues I have!!

Kind regards
Alex Thompson

From: angelinemary
Sent: 17 May 2006 19:00
To: feedback@showerdoc.co.uk
Subject: Showerforce Mirage

Shower Doc
Superb service got the brushes today and fitted them in ten minutes, ideal instructions, shower working great, good fast friendly
service.

Thanks very much

Mark

From: Karen Thomas
Sent: 11 May 2006 09:45
To: mail@showerdoc.co.uk
Subject: Thank You

Very rarely these days do you come across a company who operate so professionally! I phoned my order, asked advise, was informed that I needed additional parts.(in the back of my mind thinking, good ploy to get more money out of me.) Parts arrived the following day!!! Followed all the instructions given( I am a complete novice to all things DIY), hey presto, my shower now works as it did when it was installed 10 years ago. So my thoughts of money making ploys are all out the window. I have told everyone I know about your company and will continue to do so. Good service should be celebrated and rewarded . Many thanks for saving me the cost of installing a new shower.    

Kind regards.

Karen Thomas     (very pleased customer)

From: Hammond, Steve EDS Code Product
Sent: 10 May 2006 10:01
To: Liam Corrigan
Subject: RE: Triton T80 overflow pipe?

Sirs,

A big thank you for an excellent service. My parts arrived today less than 24 hours after I placed my order.I have expressed my pleasure on a well supported internet consumer forum.

Kind regards

Steve Hammond.
A pleasure doing business with you.

From: Ann Kendall
Sent: 07 May 2006 16:31
To: feedback@showerdoc.co.uk
Subject: Many thanks

I would like to extend my thanks to all at showerdoctor from the lady who answered the phone and advised me to e-mail with my problem to the chap who answered my e-mail to whoever is in charge of your very efficient mail order service!!
The part arrived the next day and is now fitted-only took me 10 minutes to do and the shower is fully functional again. Fantastic service.
I will be recomending you to anyone who mentions showers to me!!!
By the way I got your details from the yellow pages.
Keep up the good woek and thanks again.

Ann Kendall

From: Rob Findler
Sent: 08 May 2006 16:46
To: George
Subject: Re: Technical advice on Showerforce SF998T

Hi George ,

Your advice was absolutely spot on! I have done what you suggested and the shower is working fine now the temperature was set fully anti clockwise so just the hot was on.

Thankyou very much for your great advice - I am recommending you to all my friends. You provide an absolutely fantastic service and I cannot thankyou enough. I usually get fobbed off and I am sure if I had taken it in somewhere around here they would have charged me for a "phantom" fault.

Once again thankyou very very much.

Rob

From: neville.crisall
Sent: 19 April 2006 16:46
To: George
Subject: Re: Mira Event Manual 8/96 onwards

Hi George,

Thanks for that.. job took an hour, including cleaning up.

Top notch service, I had the part next day and the instructions were spot on.

Great web-site, I am so pleased with your company.

Local experts could not even identify what was required.

Thanks again!

Nev Crisall

From: Tomkins
Sent: 14 April 2006 12:01
To: George
Subject: RE: Faulty Mira Sport

Dear George,

Eureka !!

Bought the Torx T10 from B&Q and fitted the new Flow Regulator Assy - and it now works spot on. Many thanks for your prompt and accurate advice - will certainly recommend your site to others - doesn't get any better!

Many thanks again

Gordon

From: june
Sent: 06 April 2006 20:31
To: Liam Corrigan
Subject: RE: Gainsborough ES 550

Hi

I felt that I had to contact you to thank you for the brilliant service that I have received from Shower Doctor. My e-mail enquiry regarding the part needed for my broken shower was replied to within a couple of days and the information that the reply contained was concise, clear and helpful.

Also, on telephoning your offices to order the part I needed, I was met with a friendly, helpful person (my receipt says Kevin M, if that helps) and was assured that the part I needed would be with me within a couple of days. In actuality, I ordered it at 4pm and received it the following morning. Once received, the part was exactly what I needed and my shower is now working properly again. I just think that we are all quick to complain about bad service (and rightly so),
but perhaps should take more time to commend when we receive excellent quality of service. I am more than happy to recommed Shower Doctor to anyone who may need to use your services in the future, and please pass on my thanks to
your friendly and helpful staff.

Sincerely

June Scott

From: Alan Farrell
Sent: 29 March 2006 12:15
To: feedback@showerdoc.co.uk
Subject: Well Done!

From: Alan Farrell

The consistently excellent service described by your other customers has now greatly impressed me too! My spare parts arrived next day. In these days of disposable equipment I was convinced that my broken flow control lever meant a plumber, a new shower and a tiler (to fix the wall after ripping out my broken shower) and a bill for several hundred pounds. A new part from Showerdoc costing about 11 pounds and ten minutes easy labour and the job was done. Ten out of ten for the service and for taking the trouble to set up the facility in the first place. If I ever do need a new shower how far out of Edinburgh are you prepared to travel?!! Many thanks once again.

From: Karen Lister
Sent: 27 March 2006 10:46
To: feedback@showerdoc.co.uk
Subject:

It's not often you receive such exceptional service these days, and when you do I think it only right to praise those concerned.

I contacted Shower Doctor by e-mail on Monday, with a rather vague request for help in locating a part for my faulty shower. Thanks particularly to Liam, for his patience and help - he corresponded with me throughout Tuesday until he'd got to the bottom of my problem and located the part I needed to fix it.

The order was placed late on Tuesday, the part arrived Thursday morning.

I cannot thank you enough for your help and assistance, without which I'm sure I'd still be searching in vain for what I required.

Karen Lister 

From: Ott
Sent: 18 March 2006 12:46
To: feedback@showerdoc.co.uk
Subject: Feedback...

Dear George ,

The relay board arrived this morning and it just took me less than five minutes to fit.

Thanks to you, what we suspected was going to cost hundreds to put right actually ended up costing twenty quid, with the added bonus that I now know how my power shower works. If the pump ever goes I'll know exactly what to do.

As promised, a hot shower by the weekend. My wife and I no longer smell like ferrets.

I wouldn't hesitate to recommend you to anyone who cares to listen.

Regards,

Ott .

From: ALAN BAILEY
Sent: 15 March 2006 09:46
To: feedback@showerdoc.co.uk
Subject: Excellent service

WHAT A FANTASTIC SERVICE:
8th March 0845am shower gives up the ghost. 14.15pm after fumbling and cursing i find the shower doctor website, result
Kevin gives spot on diagnosis and advises on the part i require and i place the order. 9th March 0825am part arrives (amazed to say the least) 0835am shower fixed.
NOW THAT IS HARD TO BEAT:
I will definatly promote your company
many thanks .

Allan Baley,Telford.

From: Raymond Jeffery
Sent: 14 March 2006 13:46
To: mail@showerdoc.co.uk
Subject: Good Service

Thanks for your help today, have added you to my Website

http://www.letsshopwww.co.uk

Many thanks.

Ray Jeffery

From: McConway, Hugh
Sent: 02 March 2006 07:29
To: mail@showerdoc.co.uk
Subject: RE: Triton T80 Sprayhead.

TO WHOM IT MAY CONCERN:

I would like to thank you very much indeed for the unbeliveable service you provide. 

I ordered a showerhead and hose on Tuesday p.m. and received both on Wednesday morning.  I appreciate it is a joint effort on many peoples part.

One again, many thanks.

Hugh J. McConway.

From: alistair basset
Sent: 28 February 2006 10:56
To: mail@showerdoc.co.uk
Subject: RE: Mira Supreme 84

Hello,
I actually ordered this part last Thursday by phone and it was delivered on Friday as promised. I'm pleased to say that my shower is now fixed. I was very impressed with your advice, service and price and I would not hesitate to recommend your company to family, friends and colleagues. Keep up the good work; it was a pleasure doing business with you. The only issue I had was that there seems to be a disconnect on the email side of things. I replied to your original email which was from admin@showerdoc.co.uk but didn't get a reply. When I mentioned this to the person on the phone, I was told that it's better to reply to info@showerdoc.co.uk. Perhaps you could mention this in the emails you send.

Regards,
Alistair

From: andy piper
Sent: 23 February 2006 11:58
To: mail@showerdoc.co.uk
Subject: reciept no 39314

Hello

Just a quick note to say my cylinder arrived this morning is fitted and my shower is now working perfectly again. Thanks very much for the advice and the quick service. I will be recommending you to all my colleagues.

Thanks again

Andy

From: Dave Shepherd
Sent: 21 February 2006 09:23
To: spares@showerdoc.co.uk
Subject: Spares Supply

To whom it may concern

I have been somewhat remiss, intending to forward my comments on the service you provided to me a little earlier than this.

I recently used your company to obtain some parts for my ailing Bristan shower. The help, advice and service provided by yourselves, in particualr Paul was first class and I will have no problem in recommending your company to any of my friends who may need your service.

Please keep up the good work, companies who deliver the level of service provision that you achieve are few and far between.

Regards
David Shepherd
A very satisfied customer.

From: David Johnston
Sent: 15 February 2006 10:40
To: info@showerdoc.co.uk
Subject: RECENT PURCHASE

Hi, this is just a quick note to thank you for your help.  You were able to get me the part I needed delivered within 24 hours and it was fitted in minutes.  No hassle and a great service.  I will be recommending your company to anyone I know who requires shower parts.  You also saved me the cost of employing an electrician.

David Johnston

From: Douglas Watson
Sent: 07 February 2006 07:25
To: mail@showerdoc.co.uk
Subject: SHOWER CONTROL KNOB

ORDER REFERENCE 38050

Just a small note to say thanks for the excellent service I received when you managed to obtain a new

Shower control knob for me. The part arrived as you said on Saturday morning.

Thanks again

Yours

D. Watson

From: Gary Sharon
Sent: 24 January 2006 08:16
To: mail@showerdoc.co.uk
Subject: Re: Triton Opal 10.5 Electric Shower

Shower Doc &Team

Thank you very much for your professional help. I have placed an order for the part online.  I must say,  I am very impressed with the service you provide and the way it is provided.

Thank you again and good luck to you all

Gary

From: Allan Watts
Sent: 19 January 2006 21:46
To: mail@showerdoc.co.uk
Subject: RE: Knob Pack for Mira 88

Thanks very much for getting back to me. I ordered over the phone the next morning and I have to say your service is brilliant. The local hardware store quoted me 4 – 6 weeks at the earliest, even if they could find the part! Perhaps I should give them your website details….

Thanks again!

From: SNIPEF
Sent: 19 January 2006 11:51
To: George Thomson
Subject: Positive feedback

Dear George,

Thought you would like to know that one of our staff spotted a piece on The Shower Doctor in "Your Home" magazine and brought it in to let me see.

The piece starts by saying "I found a real gem of a website this month............" and goes on to  say that "this is one of the most genuinely helpful and practical sites I have clapped eyes on in a very long time". YOU could have written this testimonial yourself!

It is good to see such positive comment about a SNIPEF member's activities.

Kind regards.
Director & Secretary,
SNIPEF,
2 Walker Street ,
Edinburgh ,
EH3 7LB 

For further information on SNIPEF please visit one of our websites:

http://www.snipef.org

http://www.needaplumber.org

From: NEIL MACKIE
Sent: 18 January 2006 12:34
To: spares@showerdoc.co.uk
Subject: Order no36900 - Showerforce Mirage Brushes & Motor Cover.

Dear Shower Doctor,

Just a note to say thankyou, for the very speedy service.

The Brushes I ordered yesterday & the motor cover you very kindly included free, arrived this morning.  Many many thanks.

Although unfortunately the motor cover appears to be the wrong type (you've provided a rounded corner type instead of a 4 square corners type) the brushes are the same as the existing ones.

Having  fitted them, the unit is running very much smoother & quieter.  I've managed to re-shape my existing cover with a little heat & gentle persuasion, which will do the job for now.

At a cost of under £20, you've saved me from a considerable expence of replacing a £150 shower unit.

It goes without saying that I have no hesitation in recommending your excellent service to others.

Regards,

Neil Mackie.

From: Phillipa Nowell
To: tech@showerdoc.co.uk
Subject: Cascade again

Dear George,

Thanks tons.  I'll give the service a go. 

FYI I had actually ordered the parts from Gummers for the service kit.  It took a week to arrive and then was the wrong part!  When I previously ordered parts from Showerdoc it arrived the next day correctly.  Any guesses where I will be going in future?!

Regards,

Phillipa

Hi George

The Shower Doctor is wonderful!

The part I ordered online two days ago arrived this morning. I've fitted it, and now my Triton thermostatic power shower is just as good as new again.

In a few days time I'll order another potentiometer, to keep handy for if it happens again.

Many thanks for your help in identifying the part I needed. My own guess as to what was needed was completely wrong and would not have solved my problem at all.

Best wishes

Richard

From: Bill Jackson
Sent: 18 October 2005 19:02
To: mail@showerdoc.co.uk
Subject: New Team 1000 XT: order ref 31422

Thankyou for prompt delivery and great product. Successfully installed in the precise position of the old unit, with new unions supplied fitted to the existing chrome downpipes without need for modification.

Sadly I couldn't get the hot/cold adjustment fixed but "my friendly neighbourhood plumber" (who installed the original) soon got it fixed up.

very many thanks !

best wishes,

Bill Jackson

From: David Rees
Sent: 17 October 2005 11:20
To: Technical
Subject: RE: Triton jade Shower

The new solenoid valve arrived Friday morning as promised. I thought that the filter may need cleaning so I decided to change the whole unit. I found it just as easy to take the unit off the wall and pull the solenoid out of the stabilising valve. The whole process took about 20 mins. The shower is now back in operation and I am in the good books with "she who must be obeyed" for a little while at least.

"The Shower Doctor" is now added to my favourites list in case I get any more problems, So many many thanks for your help George .

Dave Rees

From: norv
Sent: 12 October 2005 15:20
To: info@showerdoc.co.uk
Subject: Thankyou

Great service.

Explained my problem with a Grohe 2000 shower and your representative discussed it with an engineer before coming to a decision.

Problem diagnosed but further questions. Was it surface mounted or inset?

Something to do with spindle length which was fully explained to me. Inset I said and this was the part that was swiftly delivered. It was an original Grohe part and fitted exactly.

I would have no hesitation in recommending this company

They asked the right questions and diagnosed the correct solution and were very friendly to deal with as well

Good luck

norv

PS the problem was totally solved

From: Dean Wagstaff
Sent: 04 October 2005 21:07
To: mail@showerdoc.co.uk
Subject: RE: MX Desire 9.5

Boyz,

You are without a doubt the Dogs Dangleys, part arrived day after ordered and to my extreme surprise, I fitted it, and it works.

Thank you

From: Dave
Sent: 28 September 2005 13:22
To: mail@showerdoc.co.uk
Subject: Shower Parts Bought.

Have just received part for a shower repair. Item was for a Rapide 2 Part No 2060029

Fitted Part works perfectly, could you please advise on warranty on parts.

Many thanks for your first class service. Delivery, advice and packing, all spot on . A pleasure to deal with a company such as yours.

From: Harrison Phill
Sent: 27 September 2005 12:19
To: feedback@showerdoc.co.uk
Subject: Triton T80i sorted

I know nothing about showers and am not an electrician but went on your website and emailed you describing what I could see (burnt out wiring) and what was happening (fluctuating temperature). A couple of days later I got an email telling me what I needed and the price including VAT and delivery (no hidden extras). I ordered the parts which arrived next day and fitted them that evening. Hey presto! A fully functioning shower again for £26. I will be recommending you to anyone I know who has shower problems, including my smart a**e electrician friend who 'had a go' and failed to fix it!
(Believe me there's some mileage left in this one down the pub). Thank you for your prompt response to my email and sending the right parts which, in it's self, is unusual these days.

Phill Harrison
Derby.

From: Ian Perrin
Sent: 22 September 2005 11:22
To: Technical
Cc: sales@showerdoc.co.uk; spares@showerdoc.co.uk
Subject: Re: Mira Express Mixer Valve

Just to say thank you. The shower is now back in operation after fitting the new sensor. It has been a pleasure to deal with your company.

Ian

From: NOVOTEL Edinburgh Engineer
Sent: 29 August 2005 11:48
To: feedback@showerdoc.co.uk
Subject: Grohe Avensys Shower

F.a.o. Kevin Thomson
Many thanks Kevin for a fantastic service, I enquired about the shower in the morning and had it hand delivered to the hotel that same afternoon, other company's quoted me 5-6 days on delivery.
I have no hesitations in giving you more business.

Regards
Steve Valentine

From: louise.quinn
Sent: 25 August 2005 08:53
To: feedback@showerdoc.co.uk
Subject: Another Happy Customer

Hi, thank you for being there !

I've been without my shower for over 6 months, and I never realised it would be such a simple fix. I had been preparing myself for a big bill, a dodgy plumer and a new shower but instead, within 24 hours of calling you, I had the part, installed it myself and had a lovely power shower before tea time.

Thanks again, I found you on Google.

Louise Quinn

From: Mark Hindley
Sent: 23 August 2005 16:52
To: mail@showerdoc.co.uk
Subject: Thank you!

I emailed you with a shower problem last week, and got a reply telling me what was wrong with my shower, and superb instructions on how to fix it. I ordered the part which arrived the next day, and ten minutes later, we were enjoying hot, powerful showers again.
Thanks for such a great service, and I've been recommending you to everyone who has a shower.

Cheers,
Mark
(Cheshire)

From: Sean
Sent: 18 August 2005 10:44
To: feedback@showerdoc.co.uk
Subject: Thanks

Just wanted to say how pleased i was with your service

Shower went off so decided to have a nose around on the web and found your site, read some of the feedback that others had left and have got to be honest i usually take that sort of thing with a pinch of salt but like they say "does exactly what it says on the tin"

Rang up 9am yesterday, the gentleman i spoke to knew exactly what the problem was from what i described, parts arrived this morning fixed in ten minutes.

Cost me £10 inc p&p and that was with a spare one as well as the part i needed to sort it out.

Sods law was that i was going to be taking the old shower out in a couple of months anyway when i redo my bathroom so thought i was going to either buy a stopgap shower in the meantime or settle for something i didn't really want.

Your help has now made it possible for me carry on as planned.

Thanks a lot and I would recommend your company to anyone.

Sean

County Durham

From: Chapman, Victoria
Sent: 16 August 2005 11:28
To: 'mail@showerdoc.co.uk'
Subject: Order received for Shower Force handle

To whom it may concern,
I thought I'd send an email to say thank you to Kevin who recently dealt with my order for a replacement ceramic handle for a 'Newteam Victorian Thermostatic Valve Shower'.

I gather it took some investigating to actually get hold of this part. I wish more companies were as helpful and easy to contact as you are - it's shame you are in Edinburgh!
Many Thanks once again.

Victoria Chapman

From: Keith Barry
Sent: 15 August 2005 10:22
To: mail@showerdoc.co.uk
Subject: T550i

Dear Sir

Just to say I have received the spare part for my Triton pump, WEB site very helpful to work out the correct part, and staff very helpful on the telephone

Many thanks

Keith Barry

From: Winston Jones
Sent: 12 August 2005 15:55
To: mail@showerdoc.co.uk
Subject: Thankyou

Sirs,

Yesterday morning, after consulting your website, I placed an order via telephone for an On/Off valve for a NewTeam 8.5 shower. The gentleman I spoke to was VERY helpful and assured me that the part would be in put in the post and sent first class. I am delighted to say that I received the part this morning ... it's now fitted and the shower is once again fully functional.

A very big thankyou for your excellent and very prompt service. I will be delighted to recommend your company to friends and colleagues.

Winston V Jones

From: kp.slater
Sent: 10 August 2005 17:26
To: mail@showerdoc.co.uk
Subject: RE: Tilt & Slide Riser replacement?

Hi there

Thanks ever so much for locating the non-standard tilt and slide shower head riser I asked you about.

I've just ordered one from you, but wanted to tell you how pleased and impressed I am by the way you've handled my enquiry.  AND you've saved me a bill for 129 quid for a whole new mixer valve, hose and grab-rail assembly if I'd had to order it from Screwfix.

Thanks again

Kath Slater

From: John
Sent: 05 August 2005 11:41
To: feedback@showerdoc.co.uk
Subject: Speed of delivery

Dear Sir,

I was appalled at how long your delivery took. I ordered the spare part from you yesterday afternoon just after midday and I didn't receive it until 11 o'clock this morning. Fortunately I had only just finished breakfast and therefore hadn't wanted to step in the shower until 11.05 am.

Yours faithfully,

John Rymell

From: carl.x.knight
Sent: 14 July 2005 09:21
To: mail@showerdoc.co.uk
Subject: RE: New Team spares

Thanks very much for your help, I've taken a closer look at the shower and indeed the knob has broken where it should
push the pin in to shut the water off.

I've just ordered a replacement via your website, order no. 9197950

Saved me a good deal of money and effort so thanks once again.

Cheers
Carl.

From: NIDGIT
Sent: 10 July 2005 11:27
To: feedback@showerdoc.co.uk
Subject: Thank you

Thank you for your advice on repairing my shower, I asked for the incorrect part but with your diagnosis over the phone you suggested the solenoid rather than micro switch, the part arrived the next day and 15 minutes later the shower was working.

Many thanks

Nigel Taylor

From: Alan Grimwood
Sent: 06 July 2005 17:16
To: mail@showerdoc.co.uk
Subject: Great service

Just a quick thank you.

Great staff---Paul

Great service---Listened to problem and gave three options including a new shower, I did not think that a new one would be availble.

Great delivery--Ordered 4pm Monday arrived 08.30am Tuesday.

Great price---No rip-off post and packing charge.

Just great.

Many thanks

Alan Grimwood

From: KWST24
Sent: 05 July 2005 10:42
To: mail@newshowers.co.uk
Subject: spare part :prd for triton opal

MANY THANKS FOR YOUR SPEEDY DELIVERY OF REPLACEMENT PRD UNIT, IT ARRIVED THE NEXT DAY AND WAS FITTED IN AROUND 5 MINUTES AS SAID USEING YOUR INSTRUCTIONS SUPPLIED, SHOWER NOW  RUNNING PREFECT.

FANTASTIC SERVICE AND PRICES, MANY THANKS.

ALL THE BEST KEITH WINSON

From: Edward Mapplethorpe
Sent: 30 June 2005 04:17
To: Paul Marinello
Subject: Re: SHOWER PARTS - MIRA 915

Paul,
The “Shower Doctor” has lived up to its' name! In this day and age it is very rare to find help that assists a means to an end without costing a lot of money.
As a business, I'm sure you would have loved to have sold me the whole replacement faucet/parts, but in the end my problem was solved with just the few replacements you suggested I buy.
Thank you again.

Edward

From: Pete Oulds
Sent: 24 June 2005 09:13
To: feedback@showerdoc.co.uk
Subject: What Service!!

Dear Shower Doctor

I'm not the sort of person who gives praise easily in this money grabbing world we all live in BUT you have restored my faith in the public service industry!

I found your website through Google and after locating my actual shower (which I thought was too old to repair) I soon realised that help was at hand.

I did try phoning but only got the answerphone so I emailed my problem and straight away got a diagnosis of what was wrong and how to fix it and at what cost.

The part came the next day of ordering and I fitted it myself following the clear instructions given and hey presto! it works fine again.

Thank you and I will recommend you to all.

Pete Oulds

From: Peter Duffield [mailto:pd@pd1.org.uk]
Sent: 23 June 2005 12:21
To: mail@showerdoc.co.uk
Subject: Re: Invoice 24984

Hi...

Thanks for your patience with my order for a spare part for my ageing Triton T70..

The Pressure Switch Base arrived this morning and the shower is working like a new one again. Not bad for a 20 year old model.

Many thanks
Peter Duffield

From: Mike Noble
Sent: 16 June 2005 18:02
To: feedback@showerdoc.co.uk
Subject: Well done!

Thanks!

I 'phoned on Wednesday at 15.00 to ask about motor brushes for my Mirage.  You confirmed immediately that they were in stock and could be dispatched that day.  Arrived in Thursday's post and were fitted and shower working by 08.45 - before I became too smelly.  Although I work with Electronics & Electrics as a Tech. Manager, the two page explanation / drawings were very good  to quickly confirm what I was doing.

Many thanks,

Mike Noble

From: Pauline Fletcher
Sent: 11 June 2005 00:23
To: feedback@showerdoc.co.uk
Subject: thank you

Dear Sir,

I really must thank you for your speedy response to our request for a spare part for our shower. After the control knob broke we were unable to shower and were getting rather worried, not to mention rather smelly; lol, as to how long it would take to come, so you can imagine how pleased we were to receive said part the next day. Well done. Fantastic service. Very happy customer.

Pauline Fletcher

From: Mike Allen
Sent: 07 June 2005 13:29
To: feedback@showerdoc.co.uk
Subject: Damn Good Advice All Round!!

Dear Sir,

I called Shower Doctor last week looking for advice on a Mira Sport shower which I was having some problems with. After explaining the problem, the chap on the other end of the phone identified the fault straight away as being the pilot valve/switch assembly. As he wasn't anything to with the parts department he put me through to another chap. He also confirmed that it could only be the pilot valve/switch assembly and quoted me the replacement part price.

At this point I was wondering if it is worth spending £36.00 on a spare part for a shower that is 8 years old, and then all the messing about fitting it? I raised this question with the chap in parts who said, “This is about the only thing that goes wrong with this model, so yes it is definitely worth fixing despite its age”. He could have easily tried to sell me a new shower unit and if he had, I probably would have just bought a new one.

I also asked if I (in no way a plumber) could fit the part myself? As I had the exploded parts drawing open on their website, he explained that it is not too difficult as long as you record/make not of all the wire connections and can find a little bit of play on the incoming water pipe, I should have no problems. He said, “You only have to remove 4 or 5 screws and with a little bit of play on the pipe, it should not pose any problems”. I remember thinking that it was easy for him to say that but I will have a go anyway.

The very next day the part arrived in the post as the chap said it might (he did say more likely the day after) so a pat on the back for Royal Mail for a change!

After turning off the water and power to the unit, then draining out as much water as I could, I got started. Everything the chap on the phone told me was spot on. I recorded the wire locations and managed to find a bit of play on the incoming pipe (if you can't find any play on the pipe, this job would become a lot more difficult) and soon had the old pilot valve/switch assembly removed. I had to re-use the ‘O' ring from the old unit on the incoming water side as the new part did not have one with it (I don't know if it was missing or if you are supposed to re-use the existing one?).

Everything went back together exactly in reverse to the removal of the old part.

I turned the water back on and found no leaks, so re-fitted all the covers! I turned the power back on and everything works like new again!

I would like to thank both chaps who I spoke to (don't know their names) for all the excellent advice they offered and to thank ‘The Shower Doctor' for offering a really good service.

I makes a very nice change to deal with a company and their staff who are really keen to help and offer excellent advice in a very friendly way.

It is fair to say that most people will rarely need to fix a shower very often, but when they do I would strongly recommend that they speak to ‘The Shower Doctor'.

Kind Regards,

Mike Allen

From: Jeff Davies
Sent: 12 May 2005 09:57
To: feedback@showerdoc.co.uk
Subject: Thanks everyone

I would like to say thank you for a very efficient service. Having found your excellent website using 'Google' I phoned upand spoke to a very helpful and knowledgeable gentleman who helped me to identify the problem and the parts required.As a result, the new parts for my Triton Rapide shower were delivered the very next day. It took just 10 minutes to fit the parts (using the detailed diagrams supplied) and then I was able to have my shower!

Thanks again

Jeff Davies,
Wales

From: Rod Wheatley
Sent: 06 May 2005 00:27
To: feedback@showerdoc.co.uk
Subject: Service

Felt I had to write to thank you for your magic service.

You have now saved my bacon three times and as well as happy a happy customer, the governess now has her shower repaired once again. What more could a man ask for!!! Your knowledge and ability to give advice is second to none and delivery times superb. You have been a massive help to a plumber whose knowledge of electronics is limited, although he can use a multimeter, appear very professional when he is able to repair (at a fraction of the cost) rather than replace faulty showers!

Many thanks and I'm sure I will be back.

Rod Wheatley ,
RBW Building Services

From: Nigel Spacey
Sent: 22 February 2005 16:20
To: mail@showerdoc.co.uk
Subject: Re: Mira Sprint 8.5 Shower Fault

I just wanted to let you know how pleased i was with the advice given by you. I telephoned your office, after i emailed you,i was advised to order the same part you suggested and it arrived the next day(Sat.) My shower is now working perfectly, i will certainly be recommending you to my friends.

Thank you again for the quick,reliable service you provided .

From: Young Thomas-r33684
Sent: 24 January 2005 12:28
To: 'feedback@showerdoc.co.uk'
Subject: Thanks to all at Showerdoctor

I would like to say that I was most impressed with the service and knowledge of the staff at showerdoctor. I had a few problems with my Triton T80i shower and the faults were diagnosed in no time at all, with speedy delivery of the new parts for installation. I have my shower back up and running again.

Thanks

T.Young

From: owen
Sent: 20 January 2005 12:14
To: mail@showerdoc.co.uk
Subject: Re: FW: NewTeam 3000T enquiry

Dear Showerdoctor,

Many, many thanks for the NewTeam mixer assembly, which I ordered yesterday and was delivered today. The advice you gave me was excellent and concise, and despite the manufacturer telling me that this part was obsolete, you have supplied me with the right part in less than 24 hours from start to finish. Fantastic service like this deserves recognition.

Owen Smith

From: owen
Sent: 19 January 2005 12:10
To: mail@showerdoc.co.uk
Subject: RE: NewTeam 3000T enquiry

Dear Showerdoc,

Sorry to add to your pile of emails but I just wanted to say "thank you" for the email reply that you sent me, and the advice on the phone just a few minutes ago, confirming it all. Your ref 17142

I look forward to getting the part and thanks again for the time you've taken.

Owen Smith

From: JO AVIS
Sent: 19 January 2005 09:24
To: kevin@showerdoc.co.uk
Subject: Many thanks

Hi

I rang to order a part for my 7 year old shower at about 4pm on Thursday 13th January.  Not only was your adviser able to identify the problem exactly (and without any prompting) but the part arrived at 8am the following morning, and all for a very reasonable price too!

I am rarely impressed with service these days and so wanted to write and let you know how pleased I was.  I have passed your name onto my plumber and will certainly recommend to you to others should they too need parts.

Thanks again

Jo Avis

From: Peter Steeden
Sent: 15 December 2004 21:13
To: feedback@showerdoc.co.uk
Subject: Excellent service from the Shower Doctor!

I had a problem with a dripping shower control which our plumber said needed a new seal. He had never seen this model of shower before, as it is probably 20+ years old. I took a digital photo and emailed it to the Shower Doctor, who was able to identify the make as a Supamix and also the part numbers required (which were in stock).

On the website I was able to print off an exploded assembly view of the shower control which will be really helpful in fitting the spare parts. I ordered online around 1pm on Tuesday and the parts arrived here in Blackpool the next morning.

I think the service is exceptional and would highly recommend it .

From: steven down
Sent: 24 November 2004 09:22
To: mail@showerdoc.co.uk
Subject: Recent Order

I wanted to send a note of thanks for the excellent service that you recently provided me with.

On Monday I found your website on the internet whilst looking for a company who could provide me with a spare part for my Gainsborough shower. Based on the clear and informative data shown on your website I decided to call your office and found the chap who I spoke with to be extemely helpful and polite. This is rather unusal in the current day as usually the level of customer liason skill shown when calling companies is, show we say, questionable.

Your colleague who I spoke with knew exactly what I was looking for and provided me with further advice on how I could avoid the problem I currently have with me shower ocurring again. Although I only required a minor working part I found the cost for supplying and delivery very reasonable and therefore, based on this factor as well and your customer service quality, had no need to look elsewhere for assistance.

Upto this stage I thought things could not get much better, however I then received the part the following morning. Given that I had only placed the order 24 hour before this again reflected a high level of customer service.

I myself work in the customer service industry and have a high expectation of how people should be treated by companies who are providing any kind of service to the public. I never cease to be supprised by the general poor quality of service that I usually receive, however dealing with your company has been very refreshing and I have already recommended you to 3 of my colleagues for future.

I will most definatley be in contact again if I need further assistance.

Kind regards,
Steven Down

From: Pauline Knox
Sent: 22 October 2004 23:00
To: feedback@showerdoc.co.uk
Subject: Excellent Service! - Mira Sport 8.5

Hello After initially contacting showerdoc.co.uk I received a prompt reply and the problem was accurately diagnosed in that I needed to replace the Pilot Valve Assembly in my Mira Sport 8.5 Electric Shower. After taking a look at the internal workings of the shower (and having no plumbing experience) it appeared no easy task to replace this part. As a result, another e-mail was sent off and this is when George Thomson's help became invaluable! He provided me with simple step-by-step instructions and even managed to make me smile by ending the message by stating Easy init!!!!! The valve was ordered and arrived within 36 hours, part of me was almost wishing it would get lost in the post! To cut a long story short, after 30-45 minutes work I was both pleased and relieved to find that the shower was once again working perfectly. Anyone requiring help and assistance should not hesitate in contacting and ordering parts from 'The Shower Doctor Ltd'.

Regards,
IJK

From: Dee Alimi
Sent: 20 October 2004 22:29
To: mail@showerdoc.co.uk
Subject: RE: Triton LP shower mixer - faulty valve - I think?

Many thanks for your help.

I've purchased the parts (assisted by Paul) and I managed to fit it with little trouble.

Regards,
Dee

From: Ron Eagle
Sent: 20 October 2004 11:22
To: mail@showerdoc.co.uk
Subject: RE: Meynell > Safemix V6 Exp/Rec Thermostatic Mixing Valve

Hi Doc Just a quick note to say I fitted the shower yesterday and it was great. Thank you for all your help and advice. I'll certainly recommend the Shower Doctor site to my friends Kind

regards,
Ron

From: Peter Hindle
Sent: 12 October 2004 16:39
To: feedback@showerdoc.co.uk
Subject: Thank you

A quick note to thank you for your excellent service.  I ordered a pump assembly for a power shower from you yesterday, it arrived this morning (in Sussex), I installed it and - voila - personal hygiene is restored to the Hindle household.  The chap at Shower Doctor I spoke to yesterday was most helpful - I was about to order a seal kit from you as well, but he opened the part's box to confirm that all the necessary bits were already included.

Many thanks,
Peter Hindle

From: Dick Green
Sent: 26 August 2004 17:28
To: mail@showerdoc.co.uk
Subject: RE: SHOWER SPARES - MIRA 723

Hi

I would like to thank you for your excellent service. I ordered a Mira 723 Cartridge Assembly and Service Kit on 11 August and it was delivered on 13 August, as promised. I fitted the cartridge assembly shortly after receipt and the shower now works much better than it has for many years.

Regards,
Dick Green

From: robin england
Sent: 17 August 2004 10:02
To: tech@showerdoc.co.uk
Subject: Fwd: RE: Problem with Mira Sport 8.5 Shower

Dear All

I am writing to thank you for a fantastic service! After having problems with our Mira Sport 8.5 shower (low pressure neon coming on), my girlfriend and I found your website (via Google) and emailed you on Sunday 8th August with a brief description of the fault.

On Monday morning, 9th August, we had received a reply from George, who told us that the Pilot Valve and Switch assembly was the most likely cause of the problem. He even included instructions on how to fit a new one! We ordered the part from you same day and received it next day.

On Wednesday 11th I followed George's simple instructions to fit the part. It took me about 10 minutes to do the job. Result - the shower is working like new!

You have saved us a considerable amount of money; without your help we would have had to call in a plumber and possibly buy a new shower, plus re-tile the shower wall. This would have cost us well over £200. The cost of the part from you was just £36.

Thanks again for the brilliant service, we will be recommending you to everyone we know!

Robin and Liz,
Oxfordshire

From: Linda Donald
Sent: 16 August 2004 16:47
To: feedback@showerdoc.co.uk
Subject: Praise where praise is due!

I would like to offer Praise where praise is due!
I have just had a new suite and a newly tiled bathroom. I was delaying buying a new shower due to all the home improvements. My trusty old but reliable Triton T80 was in fine working order.
After my shower in my new surroundings, I rinsed out the bath with my shower, my harmony turned to horror, as the water instead of flowing from the shower head was cascading down the wall via a outlet hose from the shower box. Well the smile was wiped off my face, I spoke to the plumber who said he would come out and look at it and identify the problem. He did warn me that my old shower may have to R.I.P.

The sight of all this water put me in the mood for a surf, on the net, googled and found Shower Doctor the name intrigued me as I enjoy a Home improvement show of a similar name. Eloquent as I am about many a subject, plumbing and trouble shooting shower disasters is not my forte. Not to be deterred my feminine ramblings were quickly deciphered, diagnosed and the part a "pressure release device" was dispatched at noon and I received it through the letter box the NEXT morning. Part installed by my plumber friend within 5 mins guided by the easy to follow diagram enclosed with part.

So a huge thanks, to the friendly service and prompt dispatch of replacement part(of which there was 2, just incase it happened again) at a reasonable price. So I can report that my little Triton is running well and I am a happy woman. I have passed on your address to my plumber and all my friends. Keep up the good work it is appreciated.

Kindest Regards,
Linda

From: Bill Doran
Sent: 02 August 2004 19:28
To: mail@showerdoc.co.uk
Subject: Re: Triton T80

I did phone up and ordered the part after speaking to Mick. I am pleased to report that delivery was very quick and the shower is up and running again. The whole operation to repair the shower was completed in 24hours from start to finish which started at 11.00am phoning your office for the part on Wednesday which arrived at 8.00am  next morning by special delivery from Edinburgh to Bangor. The part was then installed and the shower up and running again within 24hours. With service like that I am only to happy to put my name on your testimonial page as the service you provided was exceptional.

Regards,
Bill Doran

From: Susan R Cowie
Sent: 09 August 2004 16:06
To: spares@showerdoc.co.uk
Subject: re recent purchase

Thanks for sending the PCB for our Stuart Turner shower.

My husband was able to install it with no trouble and the shower works a treat, again.

Your service is excellent.

Susie and Andy Cowie,
Manchester

From: Jim Cooper
Sent: 28 July 2004 22:10
To: mail@showerdoc.co.uk
Subject: Re: SUPERJET PUMP

Quality perfect part at a perfect price,thanks for your fast service,shower is again PUMPING !!!! Thanks very much for your help.

Jim cooper  

From: Barry Ward
To: 'George Thomson'
Sent: Sunday, July 25, 2004 11:07 PM
Subject: RE: Shower Fault

Hello George

Thank you for your time and trouble in replying to my e mail recently, I have since ordered and received a new rectifier assy. from yourselves which I fitted today and has cured the problem. I thought I would just write to express my gratitude and to compliment you on your swift and efficient service.

Thanks once again.

Best regards,

Barry.

From: sasa
Sent: 22 July 2004 21:47
To: spares@showerdoc.co.uk
Subject: service

Just writing to state that we're most impressed with the service we've had from you. Our Triton spare part was delivered as promptly as promised to Glasgow and fits like it should.

Many thanks,
Andrea and Saket

From: roger
To: george@showerdoc.co.uk
Sent: Friday, July 02, 2004 10:53 AM
Subject: Shower spare part

Hi, Just wanted to say thanks for getting me a pump/motor ass for a supajet bodyline, saved me having to buy a new shower.

Thanks again.

Roger Hughes

From: Marg & Geoff
Sent: 19 June 2004 14:25
To: shower doc
Subject: geoff the apprentice

Hi to you at showerdoc I would like to thank Alistair for his help in diagnosing the problem with my triton T 200RE shower,after replacing the stabiliser valve assy all is now working properly again. also thanks to the spares team the order went in on thurs afternoon at 4-30 pm and the part arrived in the post the next morning ,that's what I call service, a great team effort from all concerned

regards,
Geoff Strange

From: NESSIE81B
Sent: 21 May 2004 21:45
To: gt@showerdoc.co.uk
Subject: Thank you

Would like to say thanks for excellant service given by your staff, for the Technical advice from GEORGE, and also to PAUL for the prompt service in forwarding the Part we required, which we received the next morning. We had been without the shower for 3 weeks, had purchased a part from the maker, but still faults showed up, found this website and within a day problem solved by expert advice .

THANK YOU.

From: Trevor Edwards
Sent: 13 May 2004 10:00
To: mail@showerdoc.co.uk
Subject: Re: Mira mixer valve assembly, type 915a

Re the above subject I would like to thank you for the advice given and subsequent despatch of servicing kit for same which I have now fitted. I am happy to report that, as you predicted, the problems previously being experienced have been eliminated and the shower control now appears to be functioning perfectly again.
Thanks once again for your help and prompt supply of the parts required.

Regards,

Trevor Edwards

From: Jim Blythe
Sent: 12 May 2004 16:43
To: feedback@showerdoc.co.uk
Subject: Mira Sport 8.5kW (92-96 model)

Hi,
Your Technical Dept correctly diagnosed the reason for the low flow/low pressure on the above shower. A replacement pilot valve was ordered on Monday evening, delivered Wednesday morning and self-fitted. It's good to feel clean again!
Many thanks for an A1 service.

Jim Blythe

From: Sandy Wilson
Sent: 07 January 2004 12:16
To: mail@showerdoc.co.uk
Subject: Attention of Liam

Liam

Just to thank you for the trouble you took yesterday to ensure I had suitable parts and good instructions to allow me to repair our Mira 723 shower. Hope I'm not speaking too soon, but it was barely 10 minutes to put the shower back together and adjust the settings.

Best wishes

Sandy Wilson

From: Russell Jackson
Sent: 20 June 2003 10:14
To: 'SHOWER DOCTOR, THE'
Subject: DOLPHIN SHOWER MICRO SWITCH - PROBLEM SOLVED

Hi

This morning I received the replacement micro switch for my DOLPHIN RIVIERA 720 SHOWER - I've fitted the part and we're all up and running again!

Just wanted to say thanks for your fantastic service

Regards,

Russell Jackson

From: R.D.Harding
Sent: 15 April 2003 14:02
To: webmaster@showerdoc.co.uk
Subject: Replacement parts for Mira shower

Just a quick note to thank you for your most helpful service and advice on fixing a Mira 722 shower. Shower fixed and working again!

Many thanks
All the best,

Robin Harding

From: Melanie Jones
Sent: 14 December 2002 10:41
To: mail@showerdoc.co.uk
Subject: Replacement knob

I just wanted to say how impressed we are with your excellent speedy service. When the knob broke on our shower Thursday morning we had visions of having to replace the whole shower - an expense we could do without at this time of year. So when I looked on the internet just searching for something under the heading "new team" you can't imagine how delighted I was to find the very site I was hoping for straightaway. Having ordered the part first thing Thursday morning it arrived today (Sat) and at a very resonable price too.

Congratulations for providing a fantastic service. I will certainly recommend your site to all my friends.

From: Andrew Briggs
Sent: 29 November 2002 14:28
To: spares@showerdoc.co.uk
Subject: Thank You ALL there for your service.

Hello Shower Doctors,

My name is Mr Briggs, and I have recently ordered Triton spares from yourselves.I would like to Thank You ALL there for your service.I found you on the WWW and identified the parts I needed straight away for your website. (a few more pics, to find your model, would help !!)

I called, to order, and found I was connected to someone who knew what I/they was talking about. FANTASTIC, as I am only a learn as I go DIY’er .The item was delivered on time and was EXACTLY what I needed and the job was done in jiffy. My wife was ecstatic to have a hot shower again and I got 10,000 brownie points.

Unfortunately, I broke another part (cosmetic) on re-assembly and when I ordered the part I broke, It was ‘In Stock’ and on my doorstep the next day. Again, My wife was ecstatic that I had finished a job, for once, and I got another 10,000 brownie points.

If this is the level of service offered North of the border, I am very envious. PLEASE pass this message on to ALL your staff and I would like to wish you ALL a very happy Christmas & a great New Year.

Regards,

Andrew Briggs

From: Donna Bragg
Sent: 30 September 2002 20:26
To: The Shower Doctor
Subject: Re: Style 300

Thank you for healing my shower. Its been dead for 2 and half years. Several people have had a look at but all have recommended replacing the unit. The cost of a new unit is not too prohibitive it's just the installation and mess afterwards. So thank you again.

Donna Bragg

Sent: 04 September 2002 20:42
To: mail@showerdoc.co.uk
Subject: Good Service!

FOR THE ATTENTION OF THE MANAGER

Dear Sir,

I feel compelled to write you and tell you about the excellent service, help and general advice,I received, regarding my Mira Shower temperature shuttle valve. I am always complaining about the service I receive from shops etc and felt I must give credit when it is due hence I am writing the email.The person who served me was Liam. Hope spelling is ok!

If the rest of your team is as helpful and knowledgeable as Liam you cannot fail to have a successful business and I have been telling all my friends of my satisfaction and passing on the name of Shower Doctor to them.

Regards

John Macleod

1/9/02

Thank you so much for the advice.

I found the faulty switch and managed to clean up the terminals and the shower's working fine again.

You can be sure that if I do require spare parts, I will certainly order from you.

I will also spread the word about your great service and let all my friendsknow how much you deserve patronising.

Thanks again.

Colin Nicholson

8/7/02

To the shower doctor

Just a quick note to say thank you for the fast response to my phone call on Friday afternoon I received the part Saturday and the shower is up and running like a new one again

once again THANK YOU

KARL WALKER

would like to send the highest praise to two of your staff - Mike and Liam. My son and I are in South West France, with very little local trade support, and without the help of Mike and Liam we would be very unhappy people! With their aid we have managed to fix the shower (essential in a small youth hostel), and hopefully prevent a re-occurrence of the event.

Please thank them personally for us, and if any of you are travelling in this beautiful part of the world, there will always be a discount for the Shower Doctor people.......

Many many thanks,

Jan Archery

Sidsmums Travellers Retreat
Janice Archery (Sid's Mum) & Stephen (Sid) Davis
www.sidsmums.com